Overview
At San Diego Eye & Face, we respect the dignity and independence of our guests and we are committed to providing full and equal access to everyone who visits our facility and website. You can learn more about our Our Office here. Regarding accessibility, this is what you can expect from us:
Communication
We are committed to effectively communicating with our patients. . At no charge, we provide auxiliary aids and services which are reasonably necessary to achieve effective communication. We also accept Operator Relay Service calls, and Teletypewriter (TTY/TDD) calls through 711 in the same manner as traditional telephonic channels.
Website Access
We strive to ensure our website is accessible to people with disabilities by following current technologies and guidelines like W3C’s Web Content Accessibility Guidelines 2. 1 and the Twenty-First Century Communications and Video Accessibility Act of 2010. Our goal is to provide equal access to all users.
Assistive Devices
Our customers and guests are welcome to use their own personal assistive devices to access our merchandise and services. But if an assistive device or technology is incompatible with our facilities, we will work with our customers and guests to provide full and equal access through alternative measures.
Companions and Service Animals
Companions, guide dogs and other service animals are welcome to accompany guests with disabilities while visiting our facility. We will also sensitively, respectfully and discretely provide personal assistance when requested.
Interruption of Services
We will inform customers and guests about any temporary interruption to special facilities or services for individuals with disabilities and provide an estimated timeframe for when services will resume.
Training
Our staff receives ongoing training in order to properly communicate with and provide sensitive, helpful and respectful assistance to our patients and guests with disabilities.
Modification of Policies and Procedures
We will make reasonable modifications to our policies and procedures when it is necessary to provide our customers and guests with full and equal access to our facility, website or communications channels.
We are continuously working to improve the accessibility of content on our website. If you are looking for mouse and keyboard alternatives, speech recognition software such as Dragon NaturallySpeaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.
Customer Feedback
We actively encourage feedback. In addition to sharing your comments in person, you may also contact us by:
Mail:
3399 First Ave., San Diego, CA 92103
Email:
contact@sdeyeface.com
If you feel that these standards have not been met, please let us know by calling: (858) 284-0608 (We gladly accept TRS calls).